Refund policy
Return Policy
14-day returns
Not the right fit? You have 14 days from the delivery date to request a return or exchange.
Condition requirements
To be eligible, items must be:
- Unworn and unwashed
- Free of pet hair, cologne, makeup, deodorant marks, and any other wear
- Have all original tags attached
- In the original packaging (poly mailer is fine)
We reserve the right to reject returns that don't meet these standards.
How to start a return
- Email support@themoonfitness.com with your order number and reason for return
- We'll send you a return shipping address within 24 hours
- Ship the item back (at your cost — see below)
- Once we receive and inspect it, your refund or exchange is processed within 3–5 business days
Return shipping
Customer pays return shipping. We recommend using tracked shipping — we're not responsible for returns lost in transit.
Exchanges
Want a different size? Same shirt, different design? Email us — we'll hold your exchange stock and ship the replacement as soon as your original arrives. You pay return shipping, we cover the reshipment.
Refunds
Once your return is received and inspected:
- Refunds process to your original payment method within 3–5 business days
- Original shipping charges are non-refundable
- You'll receive an email confirmation when the refund is processed
Sale + promotional items
Items purchased with a discount code greater than 20% or during flash sales are final sale — no returns or exchanges.
Damaged or defective items
If your shirt arrives damaged or with a defect, email us within 7 days of delivery with photos. We'll replace or refund free of charge.
Questions?
Reach out to support@themoonfitness.com — we answer within 24 hours.